TRACK B Panel discussion: Evidence-based service redesign

Improving health outcomes and providing accessible and high quality services through redesigning services to improve the interaction between service provider and patients and the patient's experience.

• Setting up a clear overview of capacity and demand at a trust and system level for more efficient allocation of resources
• Improving visibility across services – from ambulance waits, emergency handover delays, workforce shortages, high bed occupancy rates and community and care capacity
• Encouraging autonomy, empowering staff to make decisions
• Updating services’ skills and encourage staff to take on a wider range of clinical tasks

In partnership with HCI Group