Case Study | A Year into My Transformational Journey: Elevating Patient Experience, Reducing DNAs & Strengthening Outcomes

This is a fireside chat with a difference! Where you (the audience) are in control of the questions asked and where the conversation goes.

Join Kareen Jones, EPR Business Owner and Operational Excellence Manager at Ramsay Health Care UK, hosted by Marvee-Lisa Booker, Co-founder of Postworks, for an audience-led conversation on modernising patient communication, reducing missed appointments, and strengthening outcomes.

Together, guided by your questions, they’ll explore the realities of driving change when you don't have a ready-made blueprint, uniting diverse stakeholders behind a shared purpose, and balancing digital ambition with the practical realities of delivering communication that patients trust, understand, and act upon.

It’s a story of momentum built one improvement at a time and what can be achieved through persistence, partnership, clarity of focus...

…and a room full of people shaping the conversation.