IH12 - Closing the Last-Mile Adoption Gap to Achieve Operational Excellence

Even the best-designed SOPs fall short when teams struggle to use the digital. Across global teams, everyday usability challenges within Clinical Trial Management Systems (CTMS), Electronic Trial Master File (eTMF), and Regulatory Information Management (RIM) systems often lead to inconsistent execution, avoidable deviations, and increased monitoring burden. This session explores how to solve for the “last-mile adoption gap” and address the disconnect between documented processes and how users actually navigate complex technologies hence, improving quality, compliance, and operational efficiency.