Leveraging Language: How the best transport operators turn customer feedback into action

Leveraging Language: How the best transport operators turn customer feedback into action

Tuesday, October 5, 2021 5:15 PM to 5:30 PM · 15 min. (Europe/Amsterdam)
Keynote
Presentation

Information

  • Transport operators are waking up to the opportunities NLP offers for understanding Customer Feedback, but throwing people at the problem and existing software solutions only get you so far
  • Wordnerds will share real-life case studies showing how the most forward-looking CX and Insight departments tackle diverse problems from disruption to onboard help for vulnerable travellers
  • They will also be using WPF as a platform to launch theirAccessibility in Rail Report: a comparative study of how UK TOCs' score on accessibility issues, according to their customers

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