SITA Omni-Channel Communications – keeping passengers in touch

SITA Omni-Channel Communications – keeping passengers in touch

Digital Transformation

Information

With SITA’s Omni-Channel Communications solutions airlines and airports can always be available to help passengers as they travel. SITA’s Omni-Channel Communications mean that passengers can be kept in touch constantly at every step of the journey. They help to address passenger needs during times of disruption and as passengers come to terms with new health procedures. Being on call to help is important as passengers expect to ‘land and go’. SITA makes it easy to keep passengers informed and reassured. Complete with an integrated service and support model, SITA provides contact center solutions deployed in days, smart call collection, automated and personalized SMS broadcasting, and a managed voice portal. To find out more please follow the link: https://www.sita.aero/solutions-and-services/solutions/omnichannel-services
SITASITA is the IT provider for the air transport industry. We are working closely with customers to tackle the challenges of the industry’s new operating environment. Our customers include airlines, airports, ground handlers, governments and border agencies. We also work with Air Traffic Control, Air Navigation Services Providers, as well as aerospace, aircraft and airframe manufacturers. To help industry recovery and build passenger confidence, SITA is delivering a safer, frictionless passenger journey through low-touch and contactless passenger processing and border technologies – aligned with industry health and safety recommendations. Our solutions enable the industry to embrace a digital shift, driving operational efficiencies and touchless self-service at over 1,000 airports, making border control safer and responsive for governments, and delivering the benefits of connected aircraft to over 400 customers for 18,000 aircraft. Underpinning these solutions are a range of mobile, biometrics and personal guidance technologies, combined with systems that provide insights, intelligence and analytics across operations. These technologies can be used across SITA cloud-based platforms, which enable a faster, cost-effective transition to new normal operations at airports and borders, while making the industry’s operations more responsive and resilient.    

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