SITA Baggage Management

SITA Baggage Management

Digital Transformation

Information

With around 480 baggage customers, SITA leads the industry in baggage management, processing billions of bags around the world with self-service solutions that offer passengers a touchless experience, globally. In the new normal, to help address the health and safety concern of passengers, SITA services enable passengers to receive personal notifications advising bag arrival location and times, to help avoid clustering in the baggage arrivals hall. SITA gives passengers the ability to use their own mobile devices across the journey, where ‘your mobile is your remote control for travel’. Whether on or off airport, passengers can interact with shared infrastructure without needing to touch physical equipment, such as bag drop. This can also include bag-tag printers, for touchless bag tagging, for example. SITA WorldTracer® for lost bag reporting provides the ability to track a mishandled bag – using a mobile device – from its destination airport to delivery to the passenger’s hotel or home. WorldTracer® is in use with over 500 customers at some 2,800 airports globally. It repatriates nearly 60% of mishandled bags in just in 1.6 days. At SITA we are helping airlines and airports meet IATA’s bag tracking requirements. From check-in to arrival, SITA’s BagJourney provides ability to track a bag’s precise location is invaluable in helping airlines, airports and ground handlers with IATA Resolution 753 compliance. SITA’s BagJourney airline customers handle hundreds of millions of bags each year. To find out more please follow the link: https://www.sita.aero/solutions-and-services/solutions/baggage-management
SITASITA is the IT provider for the air transport industry. We are working closely with customers to tackle the challenges of the industry’s new operating environment. Our customers include airlines, airports, ground handlers, governments and border agencies. We also work with Air Traffic Control, Air Navigation Services Providers, as well as aerospace, aircraft and airframe manufacturers. To help industry recovery and build passenger confidence, SITA is delivering a safer, frictionless passenger journey through low-touch and contactless passenger processing and border technologies – aligned with industry health and safety recommendations. Our solutions enable the industry to embrace a digital shift, driving operational efficiencies and touchless self-service at over 1,000 airports, making border control safer and responsive for governments, and delivering the benefits of connected aircraft to over 400 customers for 18,000 aircraft. Underpinning these solutions are a range of mobile, biometrics and personal guidance technologies, combined with systems that provide insights, intelligence and analytics across operations. These technologies can be used across SITA cloud-based platforms, which enable a faster, cost-effective transition to new normal operations at airports and borders, while making the industry’s operations more responsive and resilient.    

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