How Singapore Airlines transformed a challenging inflight retail business into a thriving e-commerce operation

How Singapore Airlines transformed a challenging inflight retail business into a thriving e-commerce operation

Wednesday, September 23, 2020 1:00 PM to 1:20 PM · 20 min. (Africa/Abidjan)
Channel 2
Presentation
Ancillary RevenueDistributionRetailRevenue

Information

COVID19 has accelerated the necessity for major changes to ancillary revenue digitalization in the airline industry. Airlines need to re-think and adapt their business to find ways how to increase spend-per-pax. Based on the success of Singapore Airline's transformation of their retailing business we will show the post-COVID-19 future of airline ancillary drivers. We’ll discuss how airlines can develop new strategies for ancillary revenue growth through travel retail, inflight-shopping and F&B pre-order.

Hosted by Kian Gould, Founder & CEO, AOE

 

✈  Long-term impact of corona on airlines and ancillaries

✈  The death of the trolley and the future of inflight shopping

✈  Strategies how to achieve an increased spend-per-pax through new digital business models along the customer journey

✈  Case study: insights of how Singapore Airlines already achieved this


AOEAOE is reinventing the future of airline and airport digital commerce. We design, build and implement integrated, digital marketplace solutions that connect travellers seamlessly to transactions. We are open, collaborative and agile, focused on empowering our customers to digitalize legacy retail business models thereby delivering a modern shopping experience to travellers. Headquartered in Germany, AOE serves global organisations across such as Deutsche Telekom, Heathrow, Singapore Airlines, Commerz Real, Sony, Panasonic and Frankfurt Airport. Airline Solutions: We help airlines significantly enhance ancillary revenues through our subscription-based digital solutions. We enable airlines to better control their passengers’ experiences using our end-to-end, integrated platform. We empower airlines with our vendor-agnostic, modular architecture. Find out more about our airline solutions Airport Solutions: We help airports to build and implement a digital omnichannel marketplace bringing all retailers, brands, products and services onto a single unified platform, helping secure non-aeronautical revenues. Our solutions are adaptable to the complex ecosystem and requirements of airports, enabling them to integrate into the digital future. Find out more about our airport solutions

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