Panel: How can we utilise digital technology and industry collaboration to enable the contactless journey?

• As standards evolve how can we develop an ecosystem to ensure we are sufficiently prepared and agile?

• What are the digital technologies that we should be investing in to help enable a contact free end to end journey?

• Will further deployment of self-service and automation become the new normal?

• What are going to be the  most challenging touch-points to transform in this new world?

• How can we take a multi-faceted approach to touchless technology, including voice recognition, touchless control, and contactless ID scanning?