KLM Case Study: How KLM are approaching service recovery and customer care using digital tools when things go wrong?

KLM Case Study: How KLM are approaching service recovery and customer care using digital tools when things go wrong?

Thursday, October 6, 2022 11:30 AM to 11:45 AM · 15 min. (Europe/Amsterdam)
Customer Experience (Airlines) - Hall 12 - Track 6
Presentation
Customer ExperienceDisruption ManagementInnovation

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KLM Case Study Presentation

Registered attendees

Alex Christofides
Alex Christofides
Senior Account ManagerPROS
Anique Kamphuis
Anique Kamphuis
Innovation Lab Lead GroundKlm
Christina Kanaki
Christina Kanaki
Group Product Marketing ManagerAegean Airlines

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