Quantum Metric: Real Time Passenger Experience

The passenger experience has multiple layers. It’s not enough to simply confirm that the application is working as expected. You need to understand how passengers are responding to your application, even if it’s worked exactly as designed. Are your passengers rage clicking something that appears to be clickable? Are they rapidly scrolling on the mobile application looking for their ticket? These are behaviours that can be classified as “inferred feedback” letting you understand the passenger experience, even if they never say a word. Furthermore, Quantum Metric allows organisations to respond to direct feedback like never before. If someone leaves the verbatim feedback of “horrible experience on mobile” you can immediately understand the context of that direct feedback via session replay. If they experienced an issue or demonstrated traits of frustration, you can immediately conduct an opportunity analysis to see who else experienced that same issue. Quantum Metric allows experience teams to respond to customer feedback in multiple formats, so that they can build the best possible passenger experience.