Quantum Metric: Real Time Passenger Experience

Quantum Metric: Real Time Passenger Experience

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The passenger experience has multiple layers. It’s not enough to simply confirm that the application is working as expected. You need to understand how passengers are responding to your application, even if it’s worked exactly as designed. Are your passengers rage clicking something that appears to be clickable? Are they rapidly scrolling on the mobile application looking for their ticket? These are behaviours that can be classified as “inferred feedback” letting you understand the passenger experience, even if they never say a word. Furthermore, Quantum Metric allows organisations to respond to direct feedback like never before. If someone leaves the verbatim feedback of “horrible experience on mobile” you can immediately understand the context of that direct feedback via session replay. If they experienced an issue or demonstrated traits of frustration, you can immediately conduct an opportunity analysis to see who else experienced that same issue. Quantum Metric allows experience teams to respond to customer feedback in multiple formats, so that they can build the best possible passenger experience.
Quantum Metric10 + MR16Who is Quantum Metric Quantum Metric helps organizations build better digital products faster. Our Continuous Product Design platform helps business and technical teams align faster and focus on what will have the most impact on customers. What do we do The Quantum Metric platform gives business and technical teams complete visibility into the customer experience across web and mobile applications. With a simple and one-time deployment, we capture a rich set of behavioral, technical, and business level data. Machine intelligence surfaces anomalies in the customer experience and automatically quantifies the business impact. Real-time insights and visual evidence of the customer experience give all teams the ability to make customer-centric, data-driven decisions faster. Key features of the Quantum Metric platform include: anomaly detection, real-time monitoring, business impact quantification, and UX analytics like session replay and heatmaps. Who we are Quantum Metric was founded in 2015 by 4x time founder and CEO Mario Ciabarra. We have been recognized as a Gartner Cool vendor, INC500, CNBC Upstart 100, and Deloitte Fast 500. Some of our customers include Alaska Airlines, Emirates, United Airlines, American Airlines, Seera Group and more. Our board of advisors includes former C-suite executives from Cisco, Oracle, AppDynamics and the founders of Tealeaf and OpinionLab. In January 2021, we raised a $200M Series B round.

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