Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

Thursday, December 2, 2021 2:35 PM to 3:20 PM · 45 min. (Europe/London)
Track 6 - Airport T.EX Stream B
Panel Discussions
AirportsExperience

Information

  • What types of changes are you seeing in passenger behaviors and what are the challenges of keeping up with these new trends?
  • How are airports aiming to bring the customer experience to another level by utilizing digital tech and how collaborative can you be in this space?
  • What is the appetite for seamless travel and contactless investments in the near future and which areas are you prioritizing?
  • How can you create more relevance and personalization for your passengers at key touchpoints?
  • What future mobility partnerships do you expect to see that will enhance the end-to-end journey?
  • What are airports doing to further digitally augment the physical space to enhance the passenger experience?
IDEMIAIDEMIA assists governments and organizations to protect their citizens and contribute to the progress of society by providing every individual with a valid and secure identity. As the world leader in biometric solutions, IDEMIA offer a seamless passenger experience from check-in to boarding and border crossing and solutions to support the fast, efficient and accurate investigation of offences. 

Registered attendees

Claus Grunow
Claus Grunow
VP Corporate Strategy & DigitalizationFraport AG
Ewa Danecka-Latka
Ewa Danecka-Latka
Head of Crew ResourcesWizz Air
Henry Chen Weinstein
Henry Chen Weinstein
CEOTravel Tech Nation

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