Panel: Disruption management in the post pandemic era
Thursday, December 2, 2021 12:30 PM to 1:15 PM · 45 min. (Europe/London)
Track 3 (Day 1), Track 1 (Day 2) - Air Experience
Panel Discussions
AutomationExperience
Information
- As travel becomes increasingly complex for our passengers how can we use digital tech at the front of house and behind the scenes to re-instill confidence and solve every day passenger problems?
- What kind of mindset does the industry need to adopt to cope with the post-pandemic customer to help enable a quicker recovery?
- How can you deliver a holistic, considered response to passenger disruption that reflects your airline or airports brands?
- In what way has the need for contactless service and operations impacted our ability handle disruptions effectively?
