Panel: Disruption management in the post pandemic era
Thursday, December 2, 2021 12:30 PM to 1:15 PM · 45 min. (Europe/London)
Track 3 (Day 1), Track 1 (Day 2) - Air Experience
Panel Discussions
AutomationExperience
Information
As travel becomes increasingly complex for our passengers how can we use digital tech at the front of house and behind the scenes to re-instill confidence and solve every day passenger problems?
What kind of mindset does the industry need to adopt to cope with the post-pandemic customer to help enable a quicker recovery?
How can you deliver a holistic, considered response to passenger disruption that reflects your airline or airports brands?
In what way has the need for contactless service and operations impacted our ability handle disruptions effectively?
