Ancillary Panel: How have airlines had to adapt their ancillary offerings throughout the pandemic and what level of flexibility will remain as we head in to 2022?

Ancillary Panel: How have airlines had to adapt their ancillary offerings throughout the pandemic and what level of flexibility will remain as we head in to 2022?

Track 2 - Air Retail
Panel Discussions
Ancillary RevenueExperienceRetail

Information

  • How are airlines applying advanced analytics and AI/ML to be a step ahead and influence customer decisions?
  • What are the challenges of further blending the physical and digital experiences to help boost ancillaries?
  • Understanding how we can handle new passenger expectations after they have had 2 years of new adoption and interactions with highly personalized and automated non-aviation tech brands?
  • How can airlines profit from the emergence of the retailer subscription economy and could this help build year round loyalty?
  • Where are the new touchpoints and new areas of ancillary revenue streams?
  • How could the emergence of airline super apps influence future ancillary opportunities and business models?

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