Ancillary Panel: How have airlines had to adapt their ancillary offerings throughout the pandemic and what level of flexibility will remain as we head in to 2022?
Track 2 - Air Retail
Panel Discussions
Ancillary RevenueExperienceRetail
Information
How are airlines applying advanced analytics and AI/ML to be a step ahead and influence customer decisions?
What are the challenges of further blending the physical and digital experiences to help boost ancillaries?
Understanding how we can handle new passenger expectations after they have had 2 years of new adoption and interactions with highly personalized and automated non-aviation tech brands?
How can airlines profit from the emergence of the retailer subscription economy and could this help build year round loyalty?
Where are the new touchpoints and new areas of ancillary revenue streams?
How could the emergence of airline super apps influence future ancillary opportunities and business models?
