Ancillary Panel: How have airlines had to adapt their ancillary offerings throughout the pandemic and what level of flexibility will remain as we head in to 2022?
Track 2 - Air Retail
Panel Discussions
Ancillary RevenueExperienceRetail
Information
- How are airlines applying advanced analytics and AI/ML to be a step ahead and influence customer decisions?
- What are the challenges of further blending the physical and digital experiences to help boost ancillaries?
- Understanding how we can handle new passenger expectations after they have had 2 years of new adoption and interactions with highly personalized and automated non-aviation tech brands?
- How can airlines profit from the emergence of the retailer subscription economy and could this help build year round loyalty?
- Where are the new touchpoints and new areas of ancillary revenue streams?
- How could the emergence of airline super apps influence future ancillary opportunities and business models?
