Panel: What is the future of end-to-end digital loyalty?
Track 5 - Aviation Loyalty
Panel Discussions
Digital TransformationLoyalty
Information
- How can we effectively link loyalty programs together with non-airline brands so you can deliver enhanced offers and interact with both programs at once?
- What is the future of digital journey, gamification and customer engagement to enhance customer loyalty?
- How can AI and data science help us understand every interaction and personalise more effectively?
- Communicating is key but how are airlines experimenting with diferent ways to reach passengers through channels such as chatapps?
Speakers
David Yu
founderdivitKim Hardaker
Vice President, Loyalty & PartnershipsEtihad AirwaysMarcus Puffer
VP Global Loyalty StrategyIBS SoftwareFrederic Kahane
SVP Customer Loyalty and Flying Blue DirectorAir France - KLMNejib Ben-Khedher
Divisional Senior Vice President, SkywardsEmirates AirlinesHarald Deprosse
PartnerEnvolved GmbH