Panel: How can airlines keep up with the power shift towards customers, and offer more flexibility to give that Uber experience?

Track 4 - Aviation Payments
Panel Discussions
Payments

Information

  • During the pandemic the payments ecosystem went in reverse, how do we successfully scale back up again?
  • How can we manage this new level of complexity and do payments teams still have the knowledge base to keep up with the new normal?
  • With the introduction of NDC how are airlines coping with this new hybrid model that has shifted more of the risk towards the airline?
  • How can you balance new models and ways of paying such as BNPL, PWYF and P2P with existing booking flows?
  • Where are the opportunities in payments once you build more of a retailer mentality and how can we take more of an advantage of mobile payments for ancillaries?
  • Are customer experience teams now starting to see opportunities from a payment point of view?

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