CX Panel: Why delivering the digital customer experience is more important now even more than it has been ever before?
Track 3 (Day 1), Track 1 (Day 2) - Air Experience
Panel Discussions
Experience
Information
- Where are the new areas of customer friction or struggle across the digital and mobile experience?
- How does the current aviation CX model react to the realities of today?
- 2020-2021 allowed us to offer more flexibility than we could have ever imagined – will that flexibility remain in place as re-emerge as an industry?
- How will end-to-end partnerships develop in areas such as mobility, loyalty, retail and payments to help boost the customer experience across the whole journey?
