CX Panel: Why delivering the digital customer experience is more important now even more than it has been ever before?
Track 3 (Day 1), Track 1 (Day 2) - Air Experience
Panel Discussions
Experience
Information
Where are the new areas of customer friction or struggle across the digital and mobile experience?
How does the current aviation CX model react to the realities of today?
2020-2021 allowed us to offer more flexibility than we could have ever imagined – will that flexibility remain in place as re-emerge as an industry?
How will end-to-end partnerships develop in areas such as mobility, loyalty, retail and payments to help boost the customer experience across the whole journey?
