National Express powers an enhanced passenger experience and 9x ROI using CitySwift’s runtimes

National Express powers an enhanced passenger experience and 9x ROI using CitySwift’s runtimes

Case Studies

Information

NXWM works alongside CitySwift’s automated runtime generation software to help deliver the most efficient and reliable transport solutions on the market, through processes enabled by technology - a key part of National Express Group’s Evolve Strategy. Using CitySwift's decision intelligence platform, National Express achieved: - 45% reduction in late buses - 7% reduction in passenger wait time at stops - £18,400 in average additional profit per month - 5x profit growth (on CitySwift routes compared with non-Cityswift routes) - 9x average return on investment
URL
https://www.cityswift.com/case-studies/national-express-powers-an-enhanced-passenger-experience-and-9x-roi-using-cityswifts-runtimes
Cityswift16CitySwift is an Irish company that delivers intelligent analytics to major bus network providers like Transport for Wales and National Express West Midlands. CitySwift has built the public transport industry’s first Decision Intelligence platform, offering bus network providers the precise insights they need to quickly adapt and operate their networks for efficiency, profitability, and growth. CitySwift’s platform automatically gathers vehicle location, schedule, and ticket data. While CitySwift’s Data Engine cleans, connects, analyses and enriches this data for maximum quality. The analysis is delivered to the platform’s 3 product modules: 1) Evolve, for runtime analysis and scenario planning, 2) Explore, for quality data visualisation and insights, and 3) Discover, a range of add-on dashboards providing detailed insights into key problem areas. The CitySwift team blends real-world bus industry experience with a deep knowledge of data science to give bus networks the best of both worlds.

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