Help Desk

Help Desk

Information

This Help Desk will only be monitored while the event is live, Wednesday 22, September - Thursday 23, September from 8:00 am - 6:00 pm BST.


Please reach out to delegates@aibusiness.com with any questions prior to the event, or browse the FAQ below. Our global support team will get back to you within 24 hours.



EVENT FAQ


How do I edit my profile?    


There are two ways for you to access your profile:


1. On the upper right-hand corner of your screen, click on the circle with your photo (or where your photo will appear) and then click on My Profile from the drop down.        


2. On the left side of your screen next to your photo (or where your photo will appear), click on Edit.         


· You’ll be redirected to your profile details. · To edit the information on your profile, simply click on Edit (see below for which profile details you cannot edit yourself)   · Your profile information has been transferred from your registration. As a result, you will not be able to update certain profile details yourself in the event platform. If you do update one of these fields yourself, it will be reverted to your old information once the database resyncs with the event platform.   · To hide your visibility click on the Attendees & Networking tab. On the left side of the screen you will see Visibility. Toggle the slide to the left to hide your visibility. 


Here is a list of profile details you cannot edit yourself. If you would like to update any of these fields, please contact delegates@aibusiness.com and we will make the update for you.      


· Name (first, last) · Primary Job Title · Company


Important note: accepting connection and meeting requests will share your entire profile (including email). DO NOT provide information you do not want shared with accepted connections.


What time zone is the event in?   


The event is in BST; however, sessions will display based on the time zone your browser is set to. The time zone you indicated during registration displays for networking purposes.


How does the agenda work?   


The “Agenda” tab displays all the sessions in the event that you have access to based on your registration package. You can bookmark sessions by clicking on the register button.


Note: You can refine your search by using filters located on the left of the screen.        


The “My Schedule” tab allows you to see your own schedule. You can find the sessions for which you’ve registered, the sponsors and products you have bookmarked, as well as your confirmed meetings. You can export your program by clicking on “Export to my calendar or Download PDF”.


How do I customize my available meeting times?   


You can customize your meeting availability in the “My Meetings” tab:          


In “My Meetings”’ you will be able to set which times you are available for other attendees to request a meeting with you. You can also choose to not display all empty slots and make yourself unavailable all day.         



How do I network?    


On the homepage of the event, you can access the Attendee or Speaker lists.        


This is a great tool for identifying people you want to meet. Don’t hesitate to contact them through the application to network and schedule meetings.     


If you see time slots on people's profiles, it means that they are available for a meeting at those times. You can manage your own availabilities from the "My Meetings" section of the application.  


How to send a connection request?    


To send a connection request to a person, go to their profile (via the list of attendees, speakers, or a company profile) and click on 'Send connection request'.


Tip: We encourage you to write a message before sending your connection request to introduce yourself and explain the reason for the connection. People enjoy a personal greeting!


You’ll find all the people you have been in contact with during an event in the 'My Contacts' tab, found in the upper right corner when you click your profile. This list can be exported as an Excel document. 


Note: Accepting a meeting or connection request will automatically make the requester one of your connections with access to your complete profile.



How do I request a meeting?    


Step 1: Access a person's profile (i.e.: from the Attendees tab) 


Step 2: Click on one of the suggested meeting slots. If you want to see other slots, click 'see more slots'.


Step 3: After selecting a slot and a location, write a message to the person you want to meet. Once done, click 'Send meeting request'.     


Note: If you plan to do a virtual meeting, select Online Meeting or Virtual Meeting when choosing the location.


How to start your meeting?  


5 minutes before a virtual meeting and 15 minutes before a face-to-face meeting you will receive a reminder email from which you can click to access the meeting.


If you are already on the platform you can start the meeting by going to the profile of the person you have a meeting with, and click the “Meeting call” button.


This will launch the video call. This button is only available if the meeting is confirmed.


Note: You can also access a meeting directly from the meeting notification.

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