Technical writing – communicating technology

Product understanding brings customer experience: Tailored information packages help your customers to make the best possible use of your innovations, increase brand loyalty and simultaneously reduce your support requirements. Documentation processes, which most often fall downstream of product development and prototyping, present technical editors, developers and product managers with a variety of challenges: Time to market, processing of queries, monitoring of design revisions, last-minute changes. The linking of the processes between the various specialist departments involved complicates the reliability of resource planning, meaning that capacity peaks can only be staved off with great difficulty. The experience of our authoring teams is based on the long-standing collaboration with medium-sized companies and global corporations. The technical foundation consists of semantic management of content on the basis of single-source information with link technology, dialog with the product platforms, 3D modeling and multi-channel publications.