PRISMA for after sales – Smart Content Services

Smart Content Services for after sales There’s no doubt that products themselves are increasing in complexity, but can the same be said of the operation and service procedures that are associated with them? Technicians often have to laboriously search through manuals, online portals or files on their laptop if they want to find the right set of instructions for installation, maintenance or diagnostics. Even once they’ve been successfully located, these instructions still encompass a number of different product variants, contain too much detail even for experienced technicians and yet are too vague for inexperienced users. Routine tasks, such as time calculations, spare parts orders and logs of work undertaken as well as inspection and adjustment work must be logged and forwarded, and ultimately yet another service manual will need to be updated. All of this has a significant impact on the productivity and satisfaction of employees in the after sales division. PRISMA for after sales facilitates and accelerates work processes relating to complex products: PRISMA provides employees with precisely the right information that they require for their context and knowledge level. Assistance services provide support for difficult work steps, while smart services offer relief from routine tasks. Consequently, PRISMA increases productivity and improves the satisfaction of employees working in after sales. PRISMA is based on artificial intelligence (AI) and is thus not only smart, but also future-proof. Product and process information is provided independently of the source system in a central information hub – in all desired media and formats. As a result, PRISMA is the perfect solution for accelerating your digitalization projects, covering the final stretch along the road to comprehensive digitalization.