Translation & Localisation

oneword is one of a minority of translation service providers whose processes are certified in line with the only internationally recognised translation quality standard ISO 17100. This certification is our customers’ assurance that every step of the process is designed and managed in line with their needs, quality requirements and project specifications. The process begins with the careful selection of our translation partners and project managers. It ensures a three-stage quality assurance system and maximum IT and data security, and it also requires complete documentation of the training, qualifications and ongoing professional development of our translation partners. Regular audits are carried out by external auditors to check compliance with all agreements and process stages. Quality assurance is at the heart of all we do. Every translation project entrusted to us automatically goes through a three-stage quality assurance process. Once the native-speaker translator, who is competent in the relevant subject area, has reviewed his or her own work, it is quality-checked again by a reviser who is also qualified in the relevant languages and subject area. Tool-based quality assurance is also carried out by a trained project manager using automatic QA checks. At this stage, any client-specific requirements, for example from customer feedback, style guides, termbases (terminology databases) or translation memories, are checked – if necessary with the help of client revisers. Because it’s important to us to make the whole process as easy and stress-free as possible for the client, our quality assurance process is also adapted to individual quality needs. In the case of urgent or complex projects, we can respond flexibly, introduce new QA checks and workflows and design the whole quality assurance process in line with our customer’s specific requirements. Make an appointment with one of our experts now!