CASE STUDY: Chatbot by Convy AI
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CONVY AI is a multi-channel conversational platform built with a "no-coding" approach that simplifies the development and deployment of Virtual Assistants, Chatbots and Voicebots.
Thanks to COGITO technology, Convy AI interacts with users in natural language. It understands user requests and if necessary asks for missing information to provide the most accurate responses.
It is available on any touchpoint and when necessary may escalate chats to frontline staff or the most appropriate resolution team w
Accessible on any back-end system or LOB application, it can retrieve answers, deliver contextualized information or execute actions.