CASE STUDY: Email Management

CASE STUDY: Email Management

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AS-IS SITUATION: ✓ Employees spend 1/3 of their time with email communication and 3/4 of a company's knowledge is stored in email inboxes ✓A lot of business processes are still activated or managed via email: • External processes (customer care, customer support, help desk, etc.) • Internal processes (operations, purchasing, HR, compliance, etc.) ✓ The processes which are completely managed by email may reveal inefficient (misclassification, calls, duplicates, etc.) ✓ The usage of email can be discouraged but cannot be dismissed PAIN POINTS: ✓ Missing Traceability ✓ Missing Scalability ✓ Inefficiency
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Raedan AIRaedan AI has the key to making all data actionable. COGITO® technology understands unstructured data in documents, emails, customer transactions, legacy systems, social media, the dark and indexed web and more. In practical terms, any text that you can connect to can be read and analysed in real-time wherever. COGITO’s patented Natural Language Understanding provides a highly accurate understanding of the content and context of all your data and the intelligence smarts that over 300 successful COGITO- based solutions have delivered. You will be in the same league as Lloyds Bank, US Department of Defense and the UK, Italian, French and other European and North American Governments. When your systems are read and comprehend language and text in the same way humans do, you can: • Automate labour-intensive tasks, processes and complex assessments. • Reduce risk and make informed decisions with advanced knowledge discovery. • Manage threats by detecting subtle early warning signals internally and externally.  • Transform verbal and in-writing customer engagement and self-service with natural translation in 14 languages. We also have a deep understanding of how to manage data and what is involved in homegrown Digital Transformation. Talk to us – we are wildly interesting people.

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