Personalising digital services through AI

Personalising digital services through AI

Tuesday, November 3, 2020 12:40 AM to 1:10 AM · 30 min. (Africa/Abidjan)
Artificial Intelligence
Presentation
Free Session

Information

People judge all digital services by the best digital services they see, and the best digital services subtlety and effectively personalise their customer experiences. Stephen will use a Financial Services case study to introduce you to the opportunities and challenges in using AI and machine learning on your data to build personalised digital services for Australians, including:
  • Activating internal data:Learn the design patterns that allow data from deep within an organisation's data infrastructure to be used in customer facing digital services.
  • Closed-loop Machine Learning:Discover how continuous intelligence systems learn in real-time about constantly changing customer behaviours and adapt their responses.
  • Ethical AI: Understand how personalisation systems can be kept within ethical guide rails set by your organisation.
Ambiata Pty LimitedAmbiata are experts in deploying validated, scalable and safe AI and ML. Our purpose is to activate your internal data to help you understand and serve your customers better. As one of the early pioneers of personalisation, we have used our expertise to create our latest machine learning solution, Atmosphere. This product helps our clients determine and recommend the next best action to their customers at key engagement points, including service selection & delivery, complaints triage, call centre optimisation, customer journey analytics and behavioural nudging. With data security and privacy front of mind, Atmosphere offers the flexibility to be deployed on-prem or within your cloud. Clients are able to productionise machine learning models at scale, whilst leveraging their data to improve decisions in real time, thereby bringing continuous intelligence to life.  With over 6 years of real world machine learning service delivery experience, we have delivered proven production ready solutions to the most difficult and challenging data science problems. We support this with our unique approach to collaboration and skills transfer, ensuring that we help upskill your in-house teams throughout the engagement.  

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