Service Capability Assessment
Additional Assets
Information
The EPAM PolSource Service Capability Assessment is an online self diagnostic survey and workshop readout for your organization to benchmark the maturity and effectiveness of your service operation across 8 service capability components.
The tool will help companies gain valuable insight into their current operations such as:
An objective assessment of strengths, gaps and friction points in your customer-facing and operational capabilities.
A key input mechanism for scoping and prioritizing your service objectives and initiatives.
A repeatable diagnostic to ensure that your service operation stays on track to deliver the right outcomes.
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