Shoe Carnival and Salesforce Service Cloud - A “Shoe-in” for Success

Tuesday, June 29, 2021 6:50 PM to 7:15 PM · 25 min. (Africa/Abidjan)

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Agent EfficiencyCustomer Story

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Shoe Carnival, Inc. needed a Service Org that would improve agent efficiency and the agent and customer experience, decrease Average Handle Time and technical complexity, and set a solid foundation for future enhancements. Learn how partnering with EPAM PolSource made Shoe Carnival’s Salesforce Service implementation a “shoe-in” for success.

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PolSourceEPAM PolSource is a team of 1,200 Salesforce experts across AMER, EMEA & APAC. As part of EPAM, we are part of a unified and integrated team of over 40,000 consultants, designers and engineers who deliver digital solutions for brands around the world. As members of 6 Partner Advisory Boards, with over 15 years of success and a 4.9/5 CSAT score, we are trusted to bring ideas, design solutions & deliver results for our customers.

Shoe Carnival and Salesforce Service Cloud - A “Shoe-in” for Success

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