Creating Post-Purchase Loyalty with Service Cloud and Field Service

Tuesday, June 29, 2021 6:25 PM to 6:50 PM · 25 min. (Africa/Abidjan)

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Customer StoryField Service

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Fisher & Paykel's customer service and field service teams needed to deliver a consistent, seamless customer experience across every post-purchase touchpoint to manage delivery, installation, repairs, and routine maintenance. In this session, we’ll share how F&P has used Service Cloud and Salesforce Field Service to support the employee experience while reinforcing the brand's commitment to service excellence.

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IBMIBM has been the leader in Salesforce Service Transformation for more than 20 years, helping global business leaders deliver exceptional customer experiences by integrating across the entire customer lifecycle, infusing AI, and surfacing meaningful customer insights from data. Our experts co-create a single system of engagement that will reduce resolution time, increase revenue, and shift your organization from a reactive service provider to a trusted advisor.

Creating Post-Purchase Loyalty with Service Cloud and Field Service

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