Transforming Field Service with Coca-Cola Beverages Florida and Capgemini

Tuesday, June 29, 2021 6:00 PM to 6:25 PM · 25 min. (Africa/Abidjan)

Sponsor Episodes

Field ServiceFuture of Service

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Serving 20 million+ consumers across 47 state counties, Coke Florida needed end-to-end service coverage, a line of sight into inventory movement, and accurate technician tracking. Coke Florida engaged Capgemini & Salesforce to deploy a field service solution. Hear how Coke Florida:

Improved customer satisfaction
Created a 360° view of service cases
Improved inventory & asset tracking

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By watching this episode, your contact information will be shared with this sponsor and be subject to the sponsor’s privacy policy.

CapgeminiThe combination of Capgemini and Salesforce can deliver the tools and solutions companies need to provide quality customer service across all touchpoints with a well-informed, flexible infield and service team. Using Salesforce Service Cloud, companies can ensure workers are engaged and empowered with a 360-degree view of the customer from anywhere. Learn more at www.capgemini.com/salesforce.

Transforming Field Service with Coca-Cola Beverages Florida and Capgemini

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