Accelerating Customer Care with AI and Service Cloud

Tuesday, June 29, 2021 5:05 PM to 5:30 PM · 25 min. (Africa/Abidjan)

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Contact CenterCustomer StoryWorkforce Engagement

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After investing in Service Cloud to drive improvements in customer experiences and reduce contact center costs, Lumen Technologies is further accelerating its customer care journey with AI capabilities. In this session, we’ll share how Lumen has used IBM Watson, Service Cloud, and most recently, automation and asynchronous messaging, to deliver unified digital experiences that drive operational efficiencies across the enterprise.

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IBMIBM has been the leader in Salesforce Service Transformation for more than 20 years, helping global business leaders deliver exceptional customer experiences by integrating across the entire customer lifecycle, infusing AI, and surfacing meaningful customer insights from data. Our experts co-create a single system of engagement that will reduce resolution time, increase revenue, and shift your organization from a reactive service provider to a trusted advisor.

Accelerating Customer Care with AI and Service Cloud

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