How CARFAX, Salesforce, and Five9 Reimagined Customer Experience

Tuesday, June 29, 2021 6:50 PM to 7:15 PM · 25 min. (Africa/Abidjan)

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Contact CenterFive9 CXService Automation

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The pandemic has forced organizations to adapt to evolving customer demands and reimagine the way they provide customer experiences. Join CARFAX Salesforce Manager, Davo Muttiah and Five9 Sr. Product Management Director, Brian Schnack to learn: Why CARFAX integrated their contact center to Salesforce How Five9 helped them reimagine customer experience What CARFAX has done to adapt its CX strategy

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Five9Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.

How CARFAX, Salesforce, and Five9 Reimagined Customer Experience

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