Secure Whatsapp Banking Transactions for Leading bank in Kenya, Rwanda & Tanzania

Secure Whatsapp Banking Transactions for Leading bank in Kenya, Rwanda & Tanzania

Case Studies

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Secure WhatsApp based transactions deployed for a leading retail banking group in East Africa for Kenya, Rwanda & Tanzania. - Self-service onboarding - Progressive profiling onboarding - multi-level KYC - Secure Login using Multi-factor authentication - OTP, Chatbanking user-id/password - Account services - Balance, Statement, Pin reset - Payments - Telco, Electricity, Water, Internet, DTH, Tax - Transfers - Own account, Internal, External - RTGS, NEFT - Beneficiary management - Add, View, Delete beneficiary - Ad hoc payments - Reversal processing - Exception handling - Audit trail, Agent handoff, Analytics & reports Integration with Infosys Finacle, Cards system
BankBuddy.aiBankBuddy.ai Virtual Meeting RoomBankBuddy is an award-winning cognitive banking CX platform to help you offer "personalized" "intelligent" & "frictionless" banking across customer journeys, languages, channels & segments. With a laser-sharp focus on Customer Experience automation for financial services, we fuse Deep learning, NLP, computer vision, big data, recommendation system & speech analytics fused with our domain knowledge of working with 100's of banks across 50 countries to enable financial institutions to extend their reach across languages, enhance conversion, cross-sell & up-sell across segments, and service customers across channels.

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