Leading Retail Banking Group in Africa

Leading Retail Banking Group in Africa

Case Studies

Information

Client Leading Banking group in Africa with presence in Zimbabwe, Zambia, Malawi, Botswana & Mozambique. Solution Omnichannel chatbot for transactions and advice across Web, WhatsApp, and a Voice bot on Google Assistant for hyper-personalized CX. Chat banking authentication.& security Umbrella bot to handle interactions from multiple countries on a single WhatsApp number.
BankBuddy.aiBankBuddy.ai Virtual Meeting RoomBankBuddy is an award-winning cognitive banking CX platform to help you offer "personalized" "intelligent" & "frictionless" banking across customer journeys, languages, channels & segments. With a laser-sharp focus on Customer Experience automation for financial services, we fuse Deep learning, NLP, computer vision, big data, recommendation system & speech analytics fused with our domain knowledge of working with 100's of banks across 50 countries to enable financial institutions to extend their reach across languages, enhance conversion, cross-sell & up-sell across segments, and service customers across channels.

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