Consumer Lending - Onboarding, FAQ, Transactions - 10 million customers

Consumer Lending - Onboarding, FAQ, Transactions - 10 million customers

Case Studies

Information

Client The largest consumer finance company in Vietnam with 10 mn customers. Solution Cognitive Chatbot with Vietnamese Information & advisory functions Proactive customer service with secure end to end transactions on the bot for Cards, Loans & Insurance. Harmonized Human + AI interface with status/segment/intent and priority-based agent handoff. Broadcast Engine for presenting personalized offers to the users in any of the channels. Assets Automated handling of 90% of routine queries related to product information and customer service. 50K messages per week 122 customer journeys 700+ intents Multilingual bot (support for 10+ languages)- English and Vietnamese in this case Average handle time – 0.56 mins. Outcome 60% reduction in average handle time. Digital deflection of 150,000 interactions per month. 35% Increase in FCR Targeted offers and recommendation broadcast.
BankBuddy.aiBankBuddy.ai Virtual Meeting RoomBankBuddy is an award-winning cognitive banking CX platform to help you offer "personalized" "intelligent" & "frictionless" banking across customer journeys, languages, channels & segments. With a laser-sharp focus on Customer Experience automation for financial services, we fuse Deep learning, NLP, computer vision, big data, recommendation system & speech analytics fused with our domain knowledge of working with 100's of banks across 50 countries to enable financial institutions to extend their reach across languages, enhance conversion, cross-sell & up-sell across segments, and service customers across channels.

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