Delivering next-level CX through tech innovation
Tuesday, September 8, 2020 10:00 AM to 10:50 AM · 50 min. (Africa/Abidjan)
Stage 2
Panel
Customer experience and engagement
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Panel Discussion
Speaker
Eveque Mutabaruka
Engineering Lead
Bank of Kigali
Francis Ochami
Head of Channels – IT Division
Equity Bank Kenya Limited
Roselyn Najjuma
Country Head – Customer Journey and Agile Innovation
Stanbic Bank, Uganda
Previously
Extending reach with optimised digital offerings
Tuesday, September 8, 2020 9:00 AM to 9:50 AM
Stage 2
Aijaz Shalla · I&M Bank
Russell Akoum · Co-operative Bank of Kenya, Kenya
Susan Mwachai · Gulf African Bank
Darren Franks · TalentintheCloud International
Javier Hermida · Temenos
Up next
Legacy banking infrastructure: renovate or replace?
Tuesday, September 8, 2020 10:50 AM to 11:10 AM
Stage 2
Cornel Dixon · Backbase
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