Hyro Raises $10.5 Million from Twilio Inc. to Replace Rigid Chatbots and IVR Systems
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NEW YORK, NEW YORK – May 25, 2021—Hyro, a leader in conversational artificial-intelligence (AI) solutions, today announced that it has closed a $10.5 million Series A funding round led by Spero Ventures, with participation from the leading cloud communications platform Twilio Inc. and Mindset Ventures, bringing the company’s total funding raised to date to $15 million. Existing investors Hanaco Ventures, Spider Capital and Entrepreneurs Roundtable Accelerator are all participating as well.
Hyro will use the capital raise to hire top talent across all departments as it continues to build out its Adaptive Communications Platform to enhance its customers’ web, mobile and call center solutions, while also expanding its presence across key industries where it is already experiencing strong traction. The investment from and partnership with Twilio reflects the flexibility and scale for which Hyro’s platform can impact organizations across any vertical. The company also plans to increase the size of its team by 50% in 2021.
Already widely adopted across healthcare, real estate and government—including clients like Mercy Health, Novant Health, Carroll, and Contra Costa County, CA—Hyro is well-positioned for significantly increased market share and client acquisition as enterprises seek to automate key processes and messaging across their most valuable platforms, services and channels using natural language. Over the past year, Hyro has grown its customer base by over 500%, offering adaptive solutions as COVID-19 exposed the vulnerabilities of siloed data sources and inflexible processes in the context of enterprise communications. Hyro’s ability to quickly launch and expand context-elastic experiences has positioned them as the go-to solution for organizations looking to meet customers and employees in any conversational setting without expending heavy business resources.
