Live Chat

A conversational way to engage customers Provide immediate service through easy-to-use live chat software for your website. Collect information 24/7 through forms. Enable automation to help boost sales and improve customer experience. Modern business chat that’s easy to use Multimedia-friendly Share files, launch video or voice calls, screen share, cobrowse, and more, right from the messenger. Completely customizable Pick your messenger’s colors to match your brand. Connect the apps that make sense for your business. Localize support, globally Auto-translate more than 100 languages and respond to requests from around the world. Get complete customer context while chatting View customer history See which actions visitors and customers took before chatting with you by accessing a timeline view. Easy chat routing Don’t know the answer? No need to panic. Easily tag team members to help out with any tricky requests. Measure engagement Track your busiest chat periods, most popular demographics, total chats within given time periods, top-performing agents, and more. Mask sensitive data Enable the sharing of personally identifiable information (PII) through live chat in a secure, fully encrypted manner. Create and send PII-safe forms Protect visitor-submitted data Safeguard visitor data from being seen by users Keep sensitive financial information safe Mobile-first is customer-first Create memorable and seamless customer journeys and improve the agent user experience with our mobile software development kit (SDK) and agent app. Start or continue conversations in-app Enable mobile notifications Engage customers across all devices Segment users by mobile usage