Today it’s the norm for customers to reach out online for support, but when they log off from their digital devices and head in-store, those seamless online experiences often become disconnected. With many retailers struggling to retain employees and the busy holiday season approaching, it can be a challenge to deliver the personalized interactions shoppers expect. Remote customer service could be the answer to preventing disjointed in-store experiences and saving your brand’s reputation. Join this lunch-and-learn discussion to discover how this underutilized approach to service can help you connect with customers no matter where they choose to shop. Key takeaways from this session include: