Phygital Success: How to Make Remote Customer Service Work for Your Business

Tuesday, November 16, 2021 5:45 PM to 6:15 PM · 30 min. (Africa/Abidjan)

Information

Today it’s the norm for customers to reach out online for support, but when they log off from their digital devices and head in-store, those seamless online experiences often become disconnected. With many retailers struggling to retain employees and the busy holiday season approaching, it can be a challenge to deliver the personalized interactions shoppers expect. Remote customer service could be the answer to preventing disjointed in-store experiences and saving your brand’s reputation. Join this lunch-and-learn discussion to discover how this underutilized approach to service can help you connect with customers no matter where they choose to shop. Key takeaways from this session include:   

  • How to merge in-store, digital and remote service for a smooth customer experience;;
  • The ways industry leaders are using remote customer service for more connected experiences; and 
  • How to empower in-store and remote employees to work interchangeably for seamless customer experiences and an improved workflow. 

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