Customer Care Layer

Customer Care Layer

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Crane Customer Care Layer (Crane CCL) is a widely spread, web based passenger contact and relationship management center. The System combines a rich set of functions and it is easy to use. Its robust and proven architecture enables easy integration with Crane Passenger Service System (PSS) and other airline platforms and third-party service providers. Its CRM (Customer Relationship Management) capabilities can strengthen relations between airline and passenger. The system can be used as a powerful marketing tool to improve services as well as airline's brand value.

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