Pre-Departure Communications

Pre-Departure Communications

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Remind, confirm and promote. Itinerary-based notifications with targeted advertising. There’s no simpler way to give your customers peace-of-mind before their journey, whilst driving up your revenue. By interfacing directly with your reservation system, schedules, and third party feeds, your customers get the information they need, when they need it. Key Features: - Flight and itinerary re-confirmations - Integrated travel advisories, weather reports and destination-specific information - Travel checklist (e.g. visa, insurance) - Targeted ancillary promotions - including availability - Other content enrichment (e.g. maps, social intelligence, traffic, entertainment) - Ultra personalisation Benefits: - Reduce inbound calls - Personalise and enhance your customers experience - Upsell and increase revenue streams - Strengthen your understanding and knowledge of your customers
15below15below works with more than 50 of the world’s largest airlines and travel companies - including Ryanair, Cathay Pacific, British Airways and Etihad Airways - providing them with the technology to stay connected to their customers throughout their journey, from booking to arrival and beyond. We specialise in workflow orchestration and personalised passenger communications for the travel industry. Our business rules engine sends two million notifications every day, connecting our customers with more than 800 million passengers each year. Each message is personalised, targeted and sent in real time via multiple channels, including email, SMS, voice, app push and social media, reducing costs and increasing cross and up-sell revenues. As data integration experts we integrate with the industry’s top eight reservation systems and over 100 other internal databases and third-party data sources. During the current crisis, 15below has enabled some of the world’s largest airlines to handle schedule disruptions, re-bookings and refunds without the need to rely on costly call centres and without losing the personal touch. Whether it’s a crisis, sending day-to-day operational messages or promoting a product, our platform helps you keep your customers informed and empowered.

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