Presentation: How to Drive Digital Resilience in Times of Disruption
Wednesday, November 18, 2020 10:20 AM to 10:30 AM · 10 min. (Africa/Abidjan)
Track 1
Presentation
Customer ExperiencedigitisationPaymentsRevenue Management & Pricing
Information
Leading digital transformation under the pressure of a major disruption poses numerous challenges, among them: adapting to erratic shopping behaviors, preventing increasingly sophisticated fraud attacks, and maintaining a friction-free purchase journey – all of which are required to meet the expectations of an ever more demanding clientele.