Digitising customer experience with accurate customer information

Digitising customer experience with accurate customer information

Wednesday, November 18, 2020 2:30 PM to 3:20 PM · 50 min. (Africa/Abidjan)
Track 2
Panel
Customer ExperienceCustomer Informationdigitisation

Information

  • Which touchpoints are travellers expecting to receive realtime information from? 
  • Managing data, processes and platforms effectively to deliver the right information 
  • Overcoming the operational and technical challenges to deliver a good experience for customers  
UP3 Services Ltd** TO CLAIM YOUR FREE COFFEE, PLEASE EMAIL COFFEE@UP3.CO.UK & WE WILL REPLY WITH A FREE £5 COSTA E-VOUCHER** UP3 is part of UP3 Group, our businesses specialise in delivering workflow solutions on the ServiceNow platform. Our transport applications automate operational processes and improve the customer experience for passenger transport operators, covering Service Delivery and Passenger Information, Disruption Management, Compensation and Fraud Management. These solutions work together and the rich dataset that is held on a single ServiceNow platform can enable a myriad of process improvements and automation across a typical operators business. 

Registered attendees

Alexandra Quaresma
Alexandra Quaresma
business developmentEfacec Power Solutions
alicia gutierrez
alicia gutierrez
Travel & Transport global IBUSAP
Amar Vora
Amar Vora
Space Applications EngineerEuropean Space Agency

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