Panel: Shaping the future of digital sales in rail: how can rail operators think innovatively?
Tuesday, November 17, 2020 11:45 AM to 12:45 PM · 1 hr. (Africa/Abidjan)
Track 3
Panel
Customer ExperiencedigitisationPaymentssales
Information
Our Panel will discuss:
- Focusing on eCommerce capabilities and sharing experiences on implementing effective eCommerce
- Making the booking and management of digital tickets completely seamless and stress-free
- Creating moments of outstanding customer experience on digital channels
Speakers
Graham Leech
Graham Leech Consulting
Jenny Gejke
Head Of Digital Channel DevelopmentSwedish Rail
Mariell Hallenhed
Product Owner Ticketing And PaymentsSkanetrafiken
Iain Griffin
Chief Executive Officer & FounderSeatfrog
Kristian Gjerding
CEOCellPoint Digital
Joel Cárdenas
Digital Transformation Project ManagerMOBILITY ADO
Celine De Both
Digital Marketing ManagerSNCB