Panel: Competing effectively with aviation: optimising the distribution of rail tickets to meet customer expectations
Tuesday, November 17, 2020 10:30 AM to 11:30 AM · 1 hr. (Africa/Abidjan)
Track 2
Panel
Customer ExperiencedigitisationDistributionHigh Speed Rail & Night TrainsTicketing
Information
- How are operators working together to enable the standardised infrastructure needed to deliver the real opportunity of international high-speed rail in Europe?
- Truly meeting customer expectations when travelling internationally: the role of distribution standards and partnerships
- Balancing the alignment of the development of internal systems with international
Speakers
Alexander Mokros
Head Of International Sales PartnershipsDB VertriebMark Mallants
Head of Distribution & Carrier SystemsSNCBDavid Higgins
General ManagerTrainline For BusinessOlivier Roy
Director Of International DistributionSNCFAlexander Gellner
Head of International Distribution and Incoming MarketSBBNicky GARDNER
Author / Thinker / Consultant (definitely not a journalist!)hidden europe publications and consultancy