Panel: The role of innovation in creating the customer experience of the future
Monday, November 16, 2020 1:30 PM to 2:30 PM · 1 hr. (Africa/Abidjan)
Track 2
Panel
Customer ExperiencedigitisationInnovation
Information
Our panel will discuss:
- Engaging effectively with our customers to understanding what they really want
- Embedding a culture innovation and experimentation to improve services for customers
- Sharing experiences, case studies and learnings from innovating for the customer
Accenture might follow-up as a result of you attending this session with information about their products and services. If you would prefer not to be contacted by any sponsor, please email enquiry.uk@terrapinn.com
Speakers
Michael English
Managing DirectorAccentureSebastian Syperek
Head Of Customer InsightsDeutsche BahnGiancarlo Scaramelli
Chief Customer and Innovation OfficerTRANSDEVJohn Boughton
Commercial DirectorNational ExpressGeert Vanbeveren
Sales DirectorSiemens Mobility GmbHDave Joshua
General Manager, EuropeOptibus