New Mexico Crisis and Access Line

How to Engage with the Program:

• Crisis and Access Line 1-855-NMCRISIS (1-855-662-7474): Call 24 hours a day, 7 days a week, 365 days a year
• Peer to Peer Warmline 1-855-4NM-7100 (1-855-466-7100): Call from 3:30p - 11:30p MT everyday or Text from 6:00p - 11:00p MT everyday
• Healthcare Worker and First Responder Support Line 1-855-507-5509: Call 24 hours a day, 7 days a week, 365 days a year
• NM 5-Actions Program https://nm5actions.com

Who We Are

ProtoCall Services, Inc. (ProtoCall) is contracted to provide mental health support services on behalf of the State of New Mexico Behavioral Health Collaborative Agencies: Human Services Department Behavioral Health Services Division (BHSD), Children Youth and Families Department Behavioral Health (CYFD-BH), Children Youth and Families Department Protective Services (CYFD-PS), Department of Health Office of School and Adolescent Health (DOH-OSAH).

The array of services offered include a crisis and access line (NMCAL), healthcare worker and first responder support line, a response for New Mexico callers reaching out to the National Suicide Prevention Lifeline (as an accredited Lifeline provider), support to those reaching out from the Taos Rio Grande Gorge Bridge, after hours support for community mental health agencies, outbound follow up calls to youth and young adults (as a part of the Garrett Lee Smith grant), a peer-to-peer warmline (with certified peer support specialists, family and parent peer supports, and foster parent peer supports), a NMConnect Smartphone app, a dedicated mental health resource website, a self-guided online 5-Actions Program™ for people experiencing addiction, the Path to Wellness public awareness campaign, memorandums of understanding with public safety agencies (to support mental health calls transferred from dispatch response centers), community prevention training, and mental health advocacy.

Support programs are designed to offer individuals, families, friends, colleagues, and community members with tools and resources that will engage a person in finding ways to help themselves, offer resources and plans of action that promote problem-solving and positive choices, propose referrals to allow people to access services and programs in the community, facilitate connections to emergency response when needed, and are delivered through professionally trained staff facilitating care through a trauma informed responsive method, utilizing the least restrictive culturally inclusive approach available.

NMConnect App is available now on both IOS and Android:

• Link to the Apple iOS download: https://apps.apple.com/us/app/nmconnect/id1505881354
• Link to the Google Play Store: https://play.google.com/store/apps/details?id=com.nmcrisisline.app

Questions on the program:

Send an email to info@nmcrisisline.com or call 1-855-662-7474 and leave a message for the NM Program Manager. Wendy will call you back.