Technical Customer Support Specialist
Do you want to be part of the team?
Information
https://elevenlabs.io/careers/370464ac-eb94-4ed9-b705-f3ad834c83ce/technical-customer-support-specialist?ashby_jid=370464ac-eb94-4ed9-b705-f3ad834c83ce
## About the role
As a Technical Customer Support Specialist at ElevenLabs, you will play a crucial role in ensuring our B2B and enterprise clients receive exceptional support. This position is ideal for individuals who are passionate about AI and audio and thrive in a dynamic, fast-paced startup environment with a higher degree of self-drive to find issues as well as solutions, both reactivity and proactively.
Key Responsibilities:
Excellent Customer Support: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
Technical Troubleshooting: Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems.
Documentation & Knowledge Base Management: Continuously update and improve support documentation and help center articles. Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements.
Collaborative Support: Work closely with the product and engineering teams to relay customer needs and suggest enhancements. Foster strong relationships with enterprise clients to support their ongoing success with our products.
