IT Service Desk Analyst
Join the team
Information
What you'll do
*Provide technical support to our internal customer (ASAPP employees) as the first point of contact
*Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
*Walk the customer through the problem-solving process
*Follow-up and update customer status and information
*Create technical documentation and how-to articles for internal customers
*Participate in projects within the Information Technology Services team
What you'll need
*3+ year of end-user support/service desk experience
*Self-learner attitude, independent, and have outstanding problem-solving skills
*Excellent written and verbal communication skills in Spanish and English
*Good understanding of computer systems, mobile devices, and other tech products
IT assets management experience
*Experience in at least 4 of the following areas:
- Networking
- Collaboration tools (Google Suite, Office 365)
- Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other)
- Directory services (LDAP, Active Directory)
- Identity management (Okta, Active Directory)
- SaaS platforms
- Multi factor authentication (DUO, Google Authenticator)
- OS Troubleshooting (macOS, Linux and Windows)
