Coaching 101

An effective but often underutilized method of engaging employees and improving performance is through coaching. Unlike the annual performance review, regular coaching, done on an as needed basis, builds an ongoing relationship with your staff member that helps them take ownership of their professional development. Coaching can improve productivity, increase morale and build confidence resulting in staff who are able to take risks and work more independently on the job. Whether you have a rising star or an employee who is struggling, effective coaching can help all of your staff achieve success. Deb Hoadley, Director of the Moultonborough Public Library in New Hampshire, and Beth Crowley Director of the Cheshire Public Library in Connecticut will present the basics of coaching. In this session, you will learn the skills for coaching effectively, why this type of work is different from the annual performance review, and how coaching can work in reverse where lower-level employees "coach up" to higher-level coworkers and managers. All levels of employees can benefit from the skills presented in this session. Deb and Beth are both alumni of the New England Library Leadership Symposium (NELLS).