3 Ways to Increase Passengers Satisfaction at Airports

3 Ways to Increase Passengers Satisfaction at Airports

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Passengers focus on different images when it comes to traveling through an airport. Some of them picture themselves lifting off into wide-open blue skies and the endless possibilities that are waiting for them in their destination. For some, they see crowds, long lines with exceptional wait times, checkpoints, and creeping anxiety. It's no secret that airport visits are stressful for some of the passengers especially after COVID-19 hit the air travel and airport business unexpectedly. Airports have undergone a great change to meet the necessary precautions brought on by the pandemic. However, during the times of greatest change, we are all presented with opportunities to change for the better. Airports seized the chance to enhance passenger satisfaction through various developments in passenger flow management. Read more...
TAV TechnologiesTAV Technologies is a subsidiary of TAV Airports Holding where the international airport operator Groupe ADP holds a 46.12% stake. TAV Technologies is providing services at more than 40 airports in 3 continents, 15 countries serving 200 million passengers per year. With over 40 commercial off-the-shelf (COTS) products and a full set of aviation services, TAV Technologies is one of the leading technology providers in the aviation market. Since 2005, the company’s knowledge and experience in the field of airport management systems and applications have equipped it well in developing turn-key integrated solutions as a master systems integrator. Its Smart Airport concept creates a highly satisfactory experience for passengers, airlines, and airports by taking full advantage of the latest technologies and innovations. TAV Technologies offers a suite of integrated software applications designed to support and enhance airport operations for operational excellence and delivering a great passenger journey. Our modular and tailor-made solutions cover all the operational and digital needs of an airport and add superior value to your business. TAV Technologies product portfolio covers Airport Operations, Passenger and Baggage Processing, and Digital Airport Solutions. The products developed by TAV Technologies include: • Total Airport Management System (TAMS), • Airport Operational Database (AODB), Information Broker (IB), • Flight Information Display System (FIDS), • Resource Management Systems (RMS), • Airport Collaborative Decision Making (A-CDM), • Slot Coordination and Management System (SCMS/SLOT), • Common Used Passenger Processing System (CUPPS), • Airport Operational Cockpit (AOCC), • Airport Billing System (CMS), • Ground Handling Suite (GHS), • Airport Passenger Flow Simulation (SIM), • Airport Business Intelligence (BI / MIS), • Common Use Self-Service (CUSS), • Self-Bag-Drop (SBD), • Self-Boarding-Gate (SBG), • Baggage Reconciliation System (BRS), • Travel Document Authorization System (TDAS) • Passenger Flow Management (PFM) • Airport digital services like mobile applications and info kiosks. TAV Technologies also provides a complete service offering in areas such as Digital Transformation, Cybersecurity, Smart Airport, and Professional Services. It provides support with the use of next-generation technologies, offering user-friendly, innovative solutions it develops in its Research-Development Center and Innovation Hub. It is recognized and trusted globally for 24/7 Operation and Support, state-of-the-art design, installation, configuration and integration for Airport IT & Building Technologies with its agile teams. It provides services in line with internationally accepted ITIL, COBIT standards and has a wide business partnership network with leading companies in the industry. It has also been accredited by the ISO 9001 Quality Management System and ISO 27001 Information Security Management System certificates.

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