PANEL SESSION #4 Elevating the passenger experience during a pandemic and beyond

Panel Discussion


Passengers’ emotional relationship with the airport space has taken a hit from the COVID-19 pandemic. With so many obstacles to travel, the passenger, having undergone the stress of booking, researching their travel requirements and completing the additional paperwork now required, unsurprisingly wants their airport experience to be smooth and efficient as soon as they arrive, with time to spare to relax and buy a coffee in the departures lounge. This session will explore how airports around the world are working to provide a world-class passenger experience in the midst of the pandemic and their plans for the future.

  • Passenger behaviour analysis and how airports must pivot to accommodate this new discerning passenger
  • Hear about the technology airports are using to process passengers quickly through the airport
  • How airports are creating memorable and personalised passenger experiences despite running limited services, closed terminals, and limited workforce.